This Privacy Policy describes how semello-shop.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Any information that can uniquely identify an individual is referred to as "Personal Information."

Device Information

• Examples collected: web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and site interaction.
• Purpose: to load the Site accurately and perform analytics to optimize our Site.
• Source: collected automatically via cookies, log files, web beacons, tags, or pixels.
• Disclosed to: Shopify (our store processor).

Order Information

• Examples collected: name, billing address, shipping address, payment details, email, and phone number.
• Purpose: to provide products and services, process payments, arrange shipping, communicate with you, prevent fraud, and send marketing messages where applicable.
• Source: collected directly from you.
• Disclosed to: Shopify (our store processor).

Customer Support Information

• Purpose: to provide customer support.
• Source: collected directly from you.

Sharing Personal Information

We share your Personal Information with service providers to help us deliver our services:

• We use Shopify to power our online store. You can read about how Shopify uses your Personal Information at shopify.com/legal/privacy.
• We may share your Personal Information to comply with legal obligations, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information for targeted advertisements and marketing communications:

• We use Google Analytics to understand how customers use our Site. You can read about how Google uses your data at policies.google.com/privacy. You can opt out at tools.google.com/dlpage/gaoptout.
• We share site usage, purchase details, and ad interactions with advertising partners via cookies and similar technologies.

You can opt out of targeted advertising via:

• Facebook Ad Settings
• Google Ad Settings
• Digital Advertising Alliance Opt-out

Using Personal Information

We use your Personal Information to provide services, including offering products, processing payments, arranging shipping, and updating you about new products, services, and offers.

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Public interest tasks
• Legitimate business interests that do not override your rights

Retention

We retain your Personal Information for our records unless you request its deletion. For more details on data erasure, see the "Your Rights" section below.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on you. Shopify uses limited automated decision-making to prevent fraud, including temporary restrictions on IP addresses and credit cards associated with suspicious transactions.

Your Rights

GDPR (EEA Residents)

You have the right to:

• Access the Personal Information we hold about you
• Request corrections, updates, or erasure of your data
• Port your Personal Information to another service

To exercise these rights, contact us at contact@semello-shop.com. Your data will be initially processed in Ireland and may be transferred outside Europe for further processing (e.g., to Canada and the United States).

CCPA (California Residents)

You have the right to:

• Know what Personal Information we hold about you
• Request data correction, updating, or erasure
• Designate an authorized agent to make these requests on your behalf

To exercise these rights, contact us at contact@semello-shop.com.

Cookies

Cookies improve your browsing experience by remembering your preferences and providing insights into website usage. Cookies may be session-based (temporary) or persistent (remain until deleted). For more information, please review our Cookie Policy.

Contact Us

For further information or requests regarding your Personal Information, contact us at:

• Email: contact@semello-shop.com

We aim to respond to all inquiries within 24 hours on business days.

Last updated: April 25, 2026